- Pacific Basin is everything we expect of a freight provider – we cannot find any faults in your service
- Your service is excellent – way above other shipping lines
- Pacific Basin’s financial health is streets ahead of the competition
- Operationally you are fantastic, and your communications and service are fantastic
- Your performance is A1, your people have a good head on their shoulders, and you provide the flexibility we need
- You are great at relationships, you understand our needs for punctuality and hold cleanliness, and you get issues resolved
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- Your team is responsive, you are really flexible, and you performance is smooth and always on time
- Your ops staff understand the needs of our trades, especially practicalities and documentation – that makes our lives easy
- You support us and are quick to rate business which is really important for us – we trust Pacific Basin, and our relationship is strong
- You are quick with regular itinerary updates, quick with voyage settlement, quick with solutions
- Operationally you are our top choice – our relationship is good and you give us great support
- You have a great team of sensible people who can resolve problems
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